This agreement covers the terms and conditions related to purchasing any products and services from planArecharge through our mobile application installed via PlayStore. As a customer, it's important for you to make sure you read and understand all conditions before making any purchase with us, to avoid any possible misunderstanding in the future.
Purchase Agreement
User cannot use the service to harm/abuse anyone or any firm. User cannot use any bag words in the text that harms a person directly or indirectly. The User understands and makes a transaction only after accepting all of our terms and conditions mentioned below.
Account Validity
We generally provide 1 Year A/c validity by default each time from the date of Last purchase. If the Recharge is not used in the span of 1 yr, we will be able to increase the validity only if the user makes a new transaction with us.
Account Termination
We've rights to forfeit the all/partial credits and terminate your a/c at any time if we found you using it for illegal campaigns or in breach of DND agreement or any terms and conditions listed on this page.
Pricing Policy
Pricing is bound to change every single month. This may not have any effect on your already bought credits, however, when TRAI or other gov. regulations hikes/decreases the base price, we have rights to increase/decrease Plans, Recharge Margin without any prior notice.
Legal Action on Illegal Usage
We track the IP & geolocation of your logins every single time and are saved in our database for security. Any illegal use, if found, we might first terminate your a/c and might take Legal action on you if the case is in severe breach of ours & Gov's terms and conditions.
Pending Transactions
The final status of Pending Transactions is updated as below -
1) Mobile Recharge Instant, Maximum 24hr
2) All Other Services: T+1 working day
Failed Transactions
If any transactions failed, we will credit back the amount in wallet within 24hour of the transaction
Usage of Wallet
1) Full KYC required for accessing our wallet benefits.
2) Monthly wallet usage limit may apply.
Payment
We have 24x7 billing system available for NEFT/IMPS/UPI. Remember we only accept payment directly from a bank, not from any 3rd party website.
However, you may need to raise a manual request for the same.
No Refund Policy
We do not have any refund policy, funds transferred to us will never be refunded. So kindly test our services well before making any future transactions.
Account Termination / Change on Margin
we reserve the rights to modify/change any plan cost anytime without prior notification to their customers. We also reserve the rights to increase/decrease margin/surcharge on any operator anytime without prior notification to their customers. We also reserve the rights to terminate/suspend any of their customer accounts on violation of our terms and conditions or abuse or any harassment or if the customer does not take any recharge balance for more than 1 year or customer uses our services on non-B2B website/portal/app. Pre-approval is required for B2C website/portal/app. No refund will be provided in all cases and if there is any amount of remaining balance left in the customer account on our website, same will be converted to zero or nil and no refund/redeem will be given to the customer. One recharge transaction and one payment transaction is mandatory every 90 days, if planArecharge user has not done any recharge and payment transaction in last 90 days, his/her account will be terminated/suspended automatically by our system. Our Terms & Conditions may change often, so kindly check out the page once in a while before making any commitment.